Last updated: June 26, 2025
This privacy policy details how Taxziy collects and protects your data.
Passenger App Permissions
- Real-time location tracking
- Driver matching and ETA calculation
- Trip route optimization
- Safety tracking and monitoring
- Location history for trip records
- Profile picture capture
- Document scanning
- Identity verification
- Payment method scanning
- Promotional QR codes
- Safety documentation
- Incident reporting
- Lost item documentation
- Real-time data synchronization
- Payment processing
- Map and navigation updates
- Message exchange
- Trip status updates
- Security features
- End-to-end encryption
- Secure payment processing
- Real-time safety monitoring
- Trip Updates
- Driver assignment
- Driver arrival
- Trip start/end
- Route changes
- Safety Alerts
- Emergency notifications
- Trip sharing updates
- Safety check reminders
- Account Updates
- Payment confirmations
- Promotion notifications
- Service updates
Driver App Permissions
- Real-time location tracking
- Customer pickup coordination
- Route navigation
- Trip distance calculation
- Trip Management
- Active hours tracking
- Route optimization
- Navigation assistance
- Document Verification
- Driver's license
- Vehicle registration
- Insurance documents
- Vehicle inspection reports
- Profile Management
- Profile picture updates
- Vehicle photos
- Safety Documentation
- Incident reporting
- Vehicle damage documentation
- Safety compliance checks
- Trip Management
- Ride request reception
- Navigation updates
- Status synchronization
- Financial Operations
- Earnings tracking
- Payment processing
- Transaction history
- Communication
- Customer messaging
- Support access
- Document uploads
- Trip Notifications
- New ride requests
- Trip updates
- Customer messages
- Route changes
- Earnings Updates
- Payment confirmations
- Bonus opportunities
- Incentive alerts
- Account Alerts
- Document expiration
- Account status updates
- Security alerts
Data Collection and Processing
Basic Profile Data
- Identity Information
- Full legal name
- Date of birth
- Gender
- Profile photo
- Government ID numbers (for drivers)
- Contact Information
- Email address
- Mobile phone number
- Emergency contact details
- Home/Work addresses
- Account Security
- Password (encrypted)
- Security questions
- Two-factor authentication data
- Login history
- GPS Information
- Real-time coordinates
- Location accuracy metrics
- Altitude data
- Speed and heading
- Location timestamps
- Trip Details
- Pickup locations
- Drop-off points
- Route information
- Trip duration
- Distance traveled
- Waiting times
- Historical Data
- Frequently visited locations
- Common routes
- Travel patterns
- Time-based preferences
- Payment Methods
- Credit/debit card details (tokenized)
- Digital wallet information
- Bank account details (for drivers)
- Payment preferences
- Transaction Records
- Trip fares
- Tips and additional charges
- Promotion usage
- Refund history
- Payment disputes
- Financial Documents
- Digital receipts
- Tax documents
- Earnings statements (drivers)
- Invoice history
- Device Information
- Device type and model
- Operating system version
- Unique device identifiers
- Screen resolution
- Battery status
- Storage capacity
- Network Data
- IP addresses
- Network type and strength
- Connection quality metrics
- Bandwidth usage
- App Performance
- App version
- Crash reports
- Performance metrics
- Feature usage statistics
- In-App Messages
- Chat history
- Message timestamps
- Delivery status
- Read receipts
- Support Interactions
- Customer service tickets
- Issue resolution details
- Support agent notes
- Call recordings
- Notifications
- Push notification history
- Email communications
- SMS records
- Notification preferences
- Vehicle Details
- Make and model
- Year of manufacture
- Vehicle registration number
- Insurance details
- Inspection certificates
- Vehicle Documents
- Registration papers
- Insurance policies
- Safety certificates
- Maintenance records
- Vehicle Performance
- Mileage tracking
- Fuel efficiency
- Service history
- Safety metrics
Security Measures
- Data In Transit
- TLS 1.3 encryption for all network communications
- End-to-end encryption for messages and sensitive data
- Secure WebSocket connections for real-time updates
- Certificate pinning to prevent man-in-the-middle attacks
- VPN requirements for internal access
- Data At Rest
- AES-256 encryption for stored data
- Encrypted database fields for sensitive information
- Secure key management system
- Regular encryption key rotation
- Secure backup encryption
- Payment Security
- PCI DSS compliance for payment processing
- Tokenization of credit card information
- Secure payment gateway integration
- Fraud detection systems
- Real-time transaction monitoring
- User Authentication
- Multi-factor authentication (MFA)
- Biometric authentication support
- Strong password requirements
- Session management and timeout
- Suspicious login detection
- Access Management
- Role-based access control (RBAC)
- Principle of least privilege
- Regular access reviews
- Automated access revocation
- Audit logging of access changes
- System Security
- Firewall protection
- Intrusion detection systems
- DDoS protection
- Regular security patches
- 24/7 system monitoring
- Compliance Standards
- GDPR compliance
- CCPA compliance
- ISO 27001 certification
- SOC 2 Type II compliance
- Local transportation regulations
- Security Auditing
- Regular penetration testing
- Vulnerability assessments
- Third-party security audits
- Code security reviews
- Configuration audits
- Incident Response
- 24/7 incident response team
- Documented response procedures
- Regular incident drills
- Post-incident analysis
- Stakeholder communication plans
- Data Center Security
- Tier IV data center facilities
- Biometric access controls
- 24/7 security personnel
- Environmental monitoring
- Redundant power systems
- Disaster Recovery
- Real-time data replication
- Multiple geographic locations
- Regular backup testing
- Business continuity planning
- Recovery time objectives (RTO)
- Hardware Security
- Hardware security modules (HSM)
- Secure device provisioning
- Asset management
- Secure disposal procedures
- Equipment maintenance logs
- Employee Screening
- Background checks
- Reference verification
- Security clearance processes
- Regular performance reviews
- Confidentiality agreements
- Security Training
- Mandatory security awareness training
- Social engineering prevention
- Data handling procedures
- Incident reporting training
- Regular security updates
- Access Policies
- Clean desk policy
- Mobile device management
- Remote work security
- Access termination procedures
- Vendor access management
Your Rights and Controls
- Right to Access
- Request copy of personal data
- View stored profile information
- Access trip history and records
- Review payment information
- Check communication history
- Data Portability
- Download data in common formats
- Transfer data to other services
- Export trip histories
- Retrieve payment records
- Access performance metrics (drivers)
- Request Timeline
- Response within 30 days
- Extension notice if needed
- Identity verification process
- Format options available
- Right to Rectification
- Update personal information
- Correct inaccurate data
- Complete incomplete information
- Update contact details
- Modify preferences
- Profile Management
- Change profile settings
- Update payment methods
- Modify notification preferences
- Adjust privacy settings
- Update vehicle information (drivers)
- Document Updates
- Update identification documents
- Refresh expired credentials
- Modify insurance information
- Update business information
- Right to Erasure
- Request account deletion
- Remove specific data categories
- Delete chat history
- Remove payment information
- Erase location history
- Processing Restrictions
- Limit data processing
- Restrict marketing use
- Control sharing settings
- Manage tracking preferences
- Opt-out options
- Retention Controls
- Set data retention periods
- Manage storage duration
- Control backup retention
- Automated deletion options
- Permission Controls
- Manage app permissions
- Control location tracking
- Notification preferences
- Marketing consent
- Third-party sharing
- Consent Withdrawal
- Revoke previous consent
- Opt-out of services
- Cancel subscriptions
- Remove integrations
- Stop data processing
- Communication Preferences
- Email preferences
- SMS settings
- Push notification control
- Marketing communications
- Service updates
- Filing Complaints
- Internal complaint process
- Supervisory authority contact
- Legal remedies available
- Response timelines
- Escalation procedures
- Dispute Resolution
- Mediation process
- Appeal procedures
- Resolution timelines
- Compensation policy
- Third-party arbitration
- Support Channels
- 24/7 customer support
- Dedicated privacy team
- Legal department contact
- Emergency helpline
- Online support portal
Contact Information
For privacy-related inquiries: support@taxziy.com